Refund policy

At WACCON.SHOP, we are committed to providing you with high-quality products and excellent customer service. However, we understand that sometimes a product may not meet your expectations or may need to be exchanged. This Returns and Exchanges Policy explains in detail the procedures we have put in place to make returns and exchanges easy. For any questions or return requests, please contact us at our support email: support@WACCON.SHOP.

1. General Returns and Exchanges

If you are not completely satisfied with your purchase, you have 14 days from the date of receipt of your order to request a return or exchange. After this period, we unfortunately cannot accept your request.

Returned or exchanged items must be in their original condition, unworn, unwashed, and with original tags attached.

2. Returns and Exchanges Procedure

To initiate a return or exchange, follow these steps:

  • Contact us by email at support@waccon.shopย with your order number, the item(s) you wish to return or exchange, and the reason for the request.

  • Our customer service team will review your request and provide you with the instructions for the return or exchange, including the return address.

  • Carefully pack the item you are returning, making sure to include the invoice or a document showing your order number.

  • Ship the item to the address we provide. You are responsible for return shipping costs, except in the case of defective products or errors on our part.

  • Once we receive the returned item, our team will inspect its condition. If the item meets our return criteria, we will proceed with a refund or exchange.

3. Refunds

Refunds will be processed within 2 days of receiving the returned item. The refund will be made using the same payment method used for the original purchase.

Original shipping costs will not be refunded, except in the case of defective products or errors on our part.

4. Defective Products or Order Errors

If you receive a defective product or if we made an error in your order, please contact us immediately at support@waccon.shop. We will cover the return shipping costs and arrange a quick refund or exchange.

5. Contact Us

If you have any questions or concerns about our returns and exchanges policy, or if you need assistance returning an item, please contact us at: support@waccon.shop

Our customer service team is here to help.

At waccon.shop, we strive to ensure your satisfaction at every step of your shopping experience. We thank you for trusting our brand and are committed to resolving any issues quickly and efficiently while providing you with products of exceptional quality.